Shipping policy

At Splash Squad, we aim to provide a smooth and efficient shipping experience. Please review our shipping guidelines before placing your order.

Processing & Shipping Times

• Pre-Orders: If an item is marked as "pre-order," please allow 4-6 weeks for delivery.
• Regular Orders: Please allow up to 5 business days to receive tracking information via email.

Domestic & International Shipping

• We ship both domestically and internationally.
• Shipping times vary depending on the destination, customs processing, and carrier delays.
• International customers are responsible for any customs fees, duties, or taxes applied by their country.

Lost, Stolen, or Delayed Orders

• Once your package has been shipped and tracking has been provided, it is the responsibility of the carrier.
• If your package is lost, stolen, or significantly delayed, please contact the shipping carrier directly.  
• If you need assistance filing a claim with a shipping carrier to recover a lost package, please reach out to us at shopsplashsquad@gmail.com, and we will do our best to help however we can!

Address Accuracy

• Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

We appreciate your support and are here to assist with any questions or concerns. Thank you for shopping with Splash Squad!